Shipping policy
We currently ship the physical products to 41 countries worldwide.
Processing Time Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Delivery Times
- United Kingdom: 5–7 business days
- Europe: 7–14 business days
- Rest of World: 10–21 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or busy periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Customs & Import Duties For international orders, customs fees and import duties may apply upon delivery. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Digital Products
Digital downloads (such as our KS2 SATs Flashcards, Spell Buddy, and Homework Planner) are delivered instantly via email upon payment confirmation. No shipping applies to digital orders.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [your email address] and we'll do our best to help.